Lovely homely clinic in Marlow Centre. Shahla and the staff are extremely welcoming and great company. I went to have a small facial mole removed from my cheek and am very pleased with the result and was provided professional after-treatment adivce.Decided also to go for the microdermabrasion sessions with Deb who was also extremely polite and professional with my skin feeling like new afterwards, looking forward to going back for my next couple of sessions! :)
Response - I have just read the response and I am horrified to see the reaction. Absolute rubbish! Truly shocking and a real embarrassment to the clinic... I am not the first person to make a review about the way you speak to people. I did not cancel several times amongst the rest. I am STILL waiting to be refunded!The woman who owns this salon is extremely rude. I bought a groupon voucher for thee sessions microabrasion. The first session was fine, wasn't particularly impressed but it was okay and I was happy to go back and finish my course. I was given a card with a date and time on their to remind me of my next appointment. As I couldn't find the card I called up and the woman who runs this place was shocked at how unbelievably rude and unprofessional she was. She was saying that it would take her hours to find my appointment and wouldn't be able to do this and should know better then to lose my card. I told her that I found it patronizing and suggested maybe they remind people via text in future.. I also expressed my concern as I will lose my appointment - she hung up. I then emailed the place to again find out when my appointment was... within 20 minutes I had a response confirming my appointment which was a bit strange after the conversation I had just had. I then emailed back to try and book my appointment.. this was the first time I had tried booking an appointment via email and this was the response I was given. How many times we have explained that unfortunately due to sheer number of group on calls we are not able to offer appointment through e mail! Anyway I managed to get it booked in the end after you can see their was a LOT of hassle. By the third appointment, I was driving to the clinic and 15 minutes before my appointment I called the clinic to see if the appointment was still happening as I was on my way. The woman again who owns the place started getting very irate and emotional saying she was unable to confirm this. The conversation ended by her telling me to f off and that I wasn't allowed to come for my last treatment. I still have not been refunded and basically I would advise anyone to stay clear!
AVOID AT ALL COSTS! Too long a story to write on here but I will say that I purchased a Groupon voucher for a treatment at Forever Young and after my initial booking where I gave all the details including the Groupon code, they tried to reschedule on the day and get me to come in hours before I was due. When I came in, I was told to present the Groupon code (which I couldn't retrieve from the app because the clinic had already redeemed it), and when i cound't find it (because they'd already redeemed it!), Shahla rudely said 'well I will not do your treatment then' even despite me showing her the original booking email with all the details. When a receptionist managed to find the Groupon code in their records, and this was sorted I was asked what treatment I came in for (again, I gave all this info and my full story on the phone beforehand but Shahla said 'well you didn't talk to me, it was one of the receptionists, they change every day!'). When Shahla found out what treatment I was booked for, she told me I couldn't have it because the voucher specified it was a different one (it wasn't, I checked). So she said if I wanted the treatment I came in for, I had to come back 'after her holiday' because she had 'run out of product' or I could get a refund through Groupon. Minutes later a new customer walked in and was taken in immediately - I realised I was simply dumped in favour of a full paying customer. Shahla was rude, dismissive and lied to my face. When i called the clinic half an hour later, after talking to Group, I talked to yet another person who 'just came in' and was told that the clinic is changing hands and Shahla is no longer going to work there. Still trying to get an email from the clinic for Groupon confirming my treatment never took place so that I can get my money back...I am not very hopeful because Forever Young was too quick to redeem the voucher.
An excellent service,friendly atmosphere,the staff are very welcoming and friendly .Whats more the woman can wish for? Definitely will recommend them.
Fantastic clinic! The staff are all fantastic, very cheerful and welcoming. The clinic itself is very clean and well maintained. My service was done quickly, no pain and we were laughing the whole time. I will certainly go back for any future needs. Thank you so much.
Forever Young Clinic is a UK Beauty Salon based in Marlow, South East England. Forever Young Clinic is located at 13 Station Rd, Marlow SL7 1NG, UK.
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